Frequently Asked Questions
How far is Southampton from London?
Southampton is approximately 120 kilometers southwest of London - about 1.5 hours by road depending on traffic. This tour drives you into London for a city tour before dropping you at your hotel or Heathrow Airport.
Are entrance fees included in this tour?
This tour is a driving tour with photo stops and does not include entrance fees to any attractions. It is designed to give you an overview of London's landmarks efficiently within the available time.
Can I choose between airport and hotel drop-off for my Southampton tour?
Whether you'd rather be dropped at London Heathrow Airport or your London hotel is up to you -- just confirm your preference during booking.
Do Southampton tours include a Back-to-Ship Guarantee?
Yes, and it's built into every Southampton tour we run -- the Back-to-Ship Guarantee. If a delay caused by our tour operator keeps you from returning to the ship on time, we'll arrange and cover your transportation to catch up with the ship at its next port of call. To qualify, your tour needs to be scheduled to return at least 1.5 hours before the ship's departure, and you'll need to be back at the vehicle for every agreed meeting time during the day.
How much deposit is required to book a Southampton tour?
Booking a Southampton tour requires a $50 deposit up front. The remaining balance is due 30 days before your tour date. If your plans change, that deposit isn't refundable, but it stays on your account as credit toward any tour for up to 3 years. Larger groups, custom itineraries, or tours involving flights or overnight stays may carry a bigger deposit and their own terms, which we'll spell out at booking.
What is the cancellation policy for Southampton tours?
As long as you cancel your Southampton tour 15 days or more in advance, you get a refund minus $50. Inside 14 days of the tour date, cancellations become non-refundable. One exception: if your ship simply doesn't call at Southampton because of weather, mechanical issues, or political unrest, you'll get a full refund less the $50 fee. All cancellation requests need to be submitted in writing by email.
Where do we meet our driver or guide in Southampton?
Cruise Ship: When you get off the ship in Southampton, look for the terminal's main public exit. If a terminal building is present, go through arrivals to the outdoor pickup area -- cruise staff will help direct you. If not, your driver will be waiting right on the dock. Can't find your contact? Stay near where you exited and call the local dispatch number on your confirmation.
Hotel: Look for your driver or guide right outside the main entrance or in the lobby -- they'll be holding a sign with your group name.
Airport: Once you've collected your luggage and cleared customs, head into the arrivals hall -- your driver or guide will be there holding a sign with your group name.
Are entrance fees included in Southampton tours, and are they refundable?
You'll find entrance fees bundled in for Southampton tours where the tour page states it. Keep in mind some venues require timed, skip-the-line tickets that become non-refundable the moment they're purchased. We'll flag any non-refundable entrance fees for you at booking.
Can we customize the itinerary on our Southampton shore excursion?
That's the advantage of going private in Southampton -- the day can adjust to you. Mention any must-see sight to your driver or guide at pickup, and they'll do their best to work it in. Traffic and time constraints can occasionally limit how much we can change, but your guide will always try to keep things personal.
Review Location- Southampton 
