 Terms and Conditions
General Terms
Travels with Friends works with local tour operators in Europe to offer you private tours and shore excursions. By submitting a reservation for a private tour you are accepting the Terms and Conditions below.
LAST MINUTE BOOKINGS - For reservations made with less than 7 days notice, the following fee applies.
1 - 8 people = 10 Euro
9 or more people = 20 Euro
CONFIRMATION- When your tour is confirmed you will be sent a written confirmation via mail or fax. You are responsible to review it and make sure that all of the details are accurate. Travels with Friends cannot be responsible for inaccurate information once you have accepted the confirmation. If you are on a cruise, you will be met at the pier by your driver - guide who will have a sign with your name on it.
ITINERARY- Please remember that your private tour has flexibility. If there is a specific sight that is a “must see,” please let your driver - guide know at the time of pick up. For your comfort, and that of future guests, it is not allowed to consume food in the vehicles or coaches. Please understand that neither Travels with Friends nor your driver can be responsible for traffic delays.
DISCLAIMER OF LIABILITY: Travels with Friends is acting only as an agent for suppliers in selling travel related services which are not directly supplied by Travels with Friends. This travel agency, therefore, shall not be responsible for breach of contract or any intentional or careless actions or omissions on the part of such suppliers, which result in any loss, damage, delay, or injury to you or your travel companions or group members. This travel agency shall not be responsible for any injuries, damages, or losses caused to any traveler in connection with terrorist activities, social, or labor unrest, mechanical or construction failures or difficulties, diseases, local laws, climatic conditions, criminal acts or abnormal conditions or developments, or any other actions, omissions, or conditions outside the travel agent's control. Travels with Friends recommends that all travelers purchase independent travel insurance to protect against any of the above.
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Port Specific Terms and Conditions
Baltic Ports in:
Estonia, Finland, Latvia, Lithuania, Poland and Russia
SERVICES- Prices include transportation in non-smoking, air-conditioned sedans, minibuses, mid size buses or coaches. All tours include a driver and an officially licensed guide.
PRICES: Prices are shown in Euro and are subject to change until confirmed. Prices include toll fees, gas and parking. Entrance fees are per person and are to be paid in advance with the tour. Prices do not include meals or optional tips to drivers or guides. Stops for meals are included in your tour time.
PAYMENT- A credit card (Visa or MasterCard ONLY) is required to confirm your reservation, with payment processed approximately 14 days before your tour. We suggest that you notify your credit card company of the upcoming transaction to avoid a "decline notification." If your card is declined we reserve the right to cancel your tour. Travels with Friends is not responsible for cancelled tours due to non-payment.
CANCEL OR NO SHOW: Confirmed services which are cancelled prior to final payment are subject to a 20 Euro (or equivalent) administration fee. Once payment is processed, the tour is non-refundable unless your port of call is cancelled due to poor weather, mechanical problems or political unrest. In these cases the local guides will honor a refund, minus 10% administration fee. Last minute cancellations will require that you contact the local guide. Then you must contact us within 14 days if refund is due.
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Port Specific Terms and Conditions
Belgium
SERVICES- Prices include transportation in non-smoking, air-conditioned minibuses, mid size buses or coaches. Based on the group size, the tours are operated with a licensed driver guide or a driver and licensed guide.
PRICES: Prices are shown in Euro and are subject to change until confirmed. Prices include toll fees, gas and parking. Entrance fees are per person and are to be paid in advance with the tour. Prices do not include meals or optional tips to drivers or guides. Stops for meals are included in your tour time.
PAYMENT- A credit card (Visa or MasterCard ONLY) is required to confirm your reservation, with payment processed approximately 14 days before your tour. We suggest that you notify your credit card company of the upcoming transaction to avoid a "decline notification." If your card is declined we reserve the right to cancel your tour. Travels with Friends is not responsible for cancelled tours due to non-payment.
GOVERNING LAW, JURISDICTION: The law of the Belgium applies. The tour member must bring any legal action against the local guides in Brussels at the place where they have their registered offices.
CANCEL OR NO SHOW: Confirmed services which are cancelled prior to final payment are subject to a 20 Euro (or equivalent) administration fee. Once payment is processed, the tour is non-refundable unless your Belgium port of call is cancelled due to poor weather, mechanical problems or political unrest. In these cases the local guides will honor a refund, minus 10% administration fee. Last minute cancellations will require that you contact the local guide. Then you must contact us within 14 days if refund is due.
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Port Specific Terms and Conditions
Croatia
SERVICES- Prices include transportation in non-smoking, air-conditioned sedans, minibuses, mid size buses or coaches. All tours include a driver and an officially licensed guide.
PRICES: Prices are shown in Euro and are subject to change until confirmed. Prices include toll fees, gas and parking. Entrance fees are per person and are to be paid in advance with the tour. Prices do not include meals or optional tips to drivers or guides. Stops for meals are included in your tour time.
PAYMENT- A credit card (Visa, MasterCard or American Express) is required to confirm your reservation, with payment processed approximately 14 days before your tour. We suggest that you notify your credit card company of the upcoming transaction to avoid a "decline notification." If your card is declined we reserve the right to cancel your tour. Travels with Friends is not responsible for cancelled tours due to non-payment.
CANCEL OR NO SHOW: Confirmed services which are cancelled prior to final payment are subject to a 20 Euro (or equivalent) administration fee. Once payment is processed, the tour is non-refundable unless your Croatian port of call is cancelled due to poor weather, mechanical problems or political unrest. In these cases the local guides will honor a refund, minus 10% administration fee. Last minute cancellations will require that you contact the local guide. Then you must contact us within 14 days if refund is due.
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Port Specific Terms and Conditions
France - Le Havre - Paris
SERVICES- Prices include transportation in non-smoking, air-conditioned sedans, minibuses, mid size buses or coaches. All tours include a driver and an officially licensed guide.
PRICES: Prices are shown in Euro and are subject to change until confirmed. Prices include toll fees, gas and parking. Entrance fees are per person and are to be paid in advance with the tour. Prices do not include meals or optional tips to drivers or guides. Stops for meals are included in your tour time.
PAYMENT- A credit card (Visa or MasterCard) is required to confirm your reservation, with payment processed 14 days before your tour. We suggest that you notify your credit card company of the upcoming transaction to avoid a "decline notification." If your card is declined we reserve the right to cancel your tour. Travels with Friends is not responsible for cancelled tours due to non-payment.
CANCEL OR NO SHOW: Confirmed services which are cancelled prior to final payment are subject to a 20 Euro (or equivalent) administration fee. Once payment is processed, the tour is non-refundable unless your Le Havre port of call is cancelled due to poor weather, mechanical problems or political unrest. In these cases the local guides will honor a refund, minus 10% administration fee. Last minute cancellations will require that you contact the local guide. Then you must contact us within 14 days if refund is due.
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Port Specific Terms and Conditions
France - Riviera
SERVICES- Prices include transportation in a non-smoking, air-conditioned minibus or mid size bus with an English speaking driver guide. The fleet of 8 passenger vehicles include Hyundai Satellites and Opel Vivaros. The 15 passenger bus is an Opel Movano. Driver guides provide commentary for the driving portions of your tour but you enjoy free time on foot.
PRICES: Prices are shown in Euro and are subject to change until confirmed. Prices include toll fees, gas and parking. Prices do not include entrance fees to sights, meals or optional tips. Stops for meals are included in your tour time.
PAYMENT- A credit card (Visa, MasterCard or American Express) is required to confirm your reservation, with payment processed 14 days before your tour. We suggest that you notify your credit card company of the upcoming transaction to avoid a "decline notification." If your card is declined we reserve the right to cancel your tour. Travels with Friends is not responsible for cancelled tours due to non-payment.
CANCEL OR NO SHOW: Confirmed services which are cancelled prior to final payment are subject to a 20 Euro (or equivalent) administration fee. Once payment is processed, the tour is non-refundable unless your French Riviera port of call is cancelled due to poor weather, mechanical problems or political unrest. In these cases the local guides will honor a refund, minus 10% administration fee. Last minute cancellations will require that you contact the local guide. Then you must contact us within 14 days if refund is due.
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Port Specific Terms and Conditions
France - Toulon - St Tropez
SERVICES- Prices include transportation in a non-smoking, air-conditioned sedan, minibus or mid size bus with an English speaking driver guide. Driver guides provide commentary for the driving portions of your tour but you enjoy free time on foot.
PRICES: Prices are shown in Euro and are subject to change until confirmed. Prices include toll fees, gas and parking. Prices do not include entrance fees to sights, meals or optional tips. Stops for meals are included in your tour time.
PAYMENT- A credit card (Visa or MasterCard) is required to confirm your reservation, with payment processed 14 days before your tour. We suggest that you notify your credit card company of the upcoming transaction to avoid a "decline notification." If your card is declined we reserve the right to cancel your tour. Travels with Friends is not responsible for cancelled tours due to non-payment.
CANCEL OR NO SHOW: Confirmed services which are cancelled prior to final payment are subject to a 20 Euro (or equivalent) administration fee. Once payment is processed, the tour is non-refundable unless your Toulon - St Tropez port of call is cancelled due to poor weather, mechanical problems or political unrest. In these cases the local guides will honor a refund, minus 10% administration fee. Last minute cancellations will require that you contact the local guide. Then you must contact us within 14 days if refund is due.
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France - Marseille
SERVICES- Prices include transportation in a non-smoking, air-conditioned minibus, mid size bus or coach with an English speaking driver guide or licensed guide. The fleet of 8 passenger vehicles include Volkswagen Caravelle, Mercedes Viano, Hyundai Satellites, Renault Traffic and Opel Vivaros. Licensed guides are able to offer walking tours and tours inside historical sights and museums. Driver guides provide commentary for the driving portions of your tour but you enjoy free time on foot.
PRICES: Prices are shown in Euro and are subject to change until confirmed. Prices include toll fees, gas and parking. Prices do not include entrance fees to sights, meals or optional tips. Stops for meals are included in your tour time.
PAYMENT- A credit card (Visa or MasterCard) is required to confirm your reservation, with payment processed approximately 14 days before your tour. We suggest that you notify your credit card company of the upcoming transaction to avoid a "decline notification." If your card is declined we reserve the right to cancel your tour. Travels with Friends is not responsible for cancelled tours due to non-payment.
CANCEL OR NO SHOW: Confirmed services which are cancelled prior to final payment are subject to a 20 Euro (or equivalent) administration fee. Once payment is processed, the tour is non-refundable. If your Marseille port of call is cancelled due to poor weather or mechanical problems, the following applies:
- For groups of 1-8 people, the local guides will honor a full refund, minus 10% administration fee.
- For groups of 9 or more the tour is non-refundable.
Last minute cancellations will require that you contact the local guide. Then you must contact us within 14 days if refund is due.
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Germany
SERVICES- Prices include transportation in non-smoking, air- conditioned minibuses, mid size buses or coaches. For groups of 1 - 6 people you will have a driver guide from pick up until the end of your time in Berlin and then an English speaking driver for the return to the port. For groups of 7 or more you will have a driver and tour leader for the full tour, plus a Berlin city guide while in Berlin.
PRICES: Prices are shown in Euro and are subject to change until confirmed. Prices include toll fees, gas and parking. Prices do not include entrance fees to sights, meals or optional tips. Stops for meals are included in your tour time.
PAYMENT- A credit card (Visa or MasterCard ONLY) is required to confirm your reservation, with payment processed approximately 14 days before your tour. We suggest that you notify your credit card company of the upcoming transaction to avoid a "decline notification." If your card is declined we reserve the right to cancel your tour. Travels with Friends is not responsible for cancelled tours due to non-payment.
CANCEL OR NO SHOW: Confirmed services which are cancelled prior to final payment are subject to a 20 Euro (or equivalent) administration fee. Once payment is processed, the tour is non-refundable. If your cruise line cancels your German port of call due to poor weather, mechanical problems or political unrest, or any other reason why it would not call at the scheduled port, a full refund is provided ONLY if you notify the local tour operator no later than 3PM (local time) in writing by e-mail directly to the tour operator, the day before your tour. Any cancellation that the tour operator receives later than 3PM (local) time, is levied with 80% cancellation charges. Last minute cancellations will require that you contact the local tour manager. Then you must contact us within 14 days if refund is due.
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Port Specific Terms and Conditions
Greece
SERVICES- Prices include transportation in non-smoking, air-conditioned mid size buses or coaches, except for tours for 1-2 people, which are operated with a chartered taxi. All tours include a driver and a licensed guide.
PRICES: Prices are shown in Euro and are subject to change until confirmed. Prices include toll fees, gas and parking. Entrance fees are per person and are to be paid in advance with the tour. Prices do not include meals or optional tips. Stops for meals are included in your tour time.
PAYMENT- A credit card (Visa, MasterCard or American Express) is required to confirm your reservation, with payment processed approximately 14 days before your tour. We suggest that you notify your credit card company of the upcoming transaction to avoid a "decline notification." If your card is declined we reserve the right to cancel your tour. Travels with Friends is not responsible for cancelled tours due to non-payment.
CANCEL OR NO SHOW: Confirmed services which are cancelled prior to final payment are subject to a 20 Euro (or equivalent) administration fee. Once payment is processed, the tour is non-refundable unless your Greek port of call is cancelled due to poor weather, mechanical problems or political unrest. In these cases the local guides will honor a refund. minus 10% administration fee. Last minute cancellations will require that you contact the local guide. Then you must contact us within 14 days if refund is due.
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Port Specific Terms and Conditions
Ireland
SERVICES- Prices include transportation in non-smoking, air-conditioned sedans, minibuses, mid size buses or coaches. All tours include a driver and a local tour guide.
PRICES: Prices are shown in Euro and are subject to change until confirmed. Prices include toll fees, gas and parking. Entrance fees are per person and are to be paid in advance with the tour. Prices do not include meals or optional tips to drivers or guides. Stops for meals are included in your tour time.
PAYMENT- A credit card (Visa, MasterCard or American Express) is required to confirm your reservation, with payment processed approximately 14 days before your tour. We suggest that you notify your credit card company of the upcoming transaction to avoid a "decline notification." If your card is declined we reserve the right to cancel your tour. Travels with Friends is not responsible for cancelled tours due to non-payment.
CANCEL OR NO SHOW: Confirmed services which are cancelled prior to final payment are subject to a 20 Euro (or equivalent) administration fee. Once payment is processed, the tour is non-refundable. If your cruise line cancels your port of call due to poor weather, mechanical problems or political unrest, a full refund is provided ONLY if you notify the local tour operator at least 4 days prior to the tour. Last minute cancellations will require that you contact the local guide. Then you must contact us within 14 days if refund is due.
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Port Specific Terms and Conditions
Israel
SERVICES- Prices include transportation in air-conditioned sedans, minibuses, mid size buses or coaches. All tours include a Driver Guide or Driver and Licensed Guide (based on group size).
PRICES: Prices are shown in US Dollars and are subject to change until confirmed. Prices include toll fees, gas and parking. Entrance fees are per person and are to be paid in advance with the tour. Prices do not include meals or optional tips to drivers or guides. Stops for meals are included in your tour time.
PAYMENT- A credit card (Visa, MasterCard or American Express) is required to confirm your reservation, with payment processed approximately 14 days before your tour. We suggest that you notify your credit card company of the upcoming transaction to avoid a "decline notification." If your card is declined we reserve the right to cancel your tour. Travels with Friends is not responsible for cancelled tours due to non-payment.
ENTRY VISA- It is the client’s responsibility to obtain entry visa paperwork if required. “Citizens of the USA and Canada will be issued tourist visas free of charge at every port or entrance terminal to Israel. Travelers on passenger ships stopping in Israel will be issued with a disembarkation card enabling them to stay in Israel as long as their ship is anchored in Israel. There is no need to submit a request for a visa.” Information provided by www.goisrael.com .
CANCEL OR NO SHOW: Confirmed services which are cancelled prior to final payment are subject to a 20 Euro (or equivalent) administration fee. Once payment is processed, the tour is non-refundable unless your Israel port of call is cancelled due to poor weather, mechanical problems or political unrest. In these cases the local guides will honor a refund, minus 10% administration fee. Last minute cancellations will require that you contact the local guide. Then you must contact Travels with Friends within 14 days if refund is due.
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Port Specific Terms and Conditions
Italy
SERVICES- Prices include transportation in non-smoking, air-conditioned sedans, minibuses, mid size buses or coaches. Based on the itinerary chosen and the group size, the tours are operated with driver guides, tour leaders or licensed guides.
PRICES: Prices are shown in Euro and are subject to change until confirmed. Prices include toll fees, gas and parking. Prices do not include entrance fees to sights, meals or optional tips. Stops for meals are included in your tour time.
PAYMENT- A credit card (Visa or MasterCard ONLY) is required to confirm your reservation, with payment processed approximately 14 days before your tour. We suggest that you notify your credit card company of the upcoming transaction to avoid a "decline notification." If your card is declined we reserve the right to cancel your tour. Travels with Friends is not responsible for cancelled tours due to non-payment.
CANCEL OR NO SHOW:Confirmed services which are cancelled prior to final payment are subject to a 20 Euro (or equivalent) administration fee. Once payment is processed, the tour is non-refundable unless your Italian port of call is cancelled due to poor weather, mechanical problems or political unrest. In these cases the local guides will honor a refund, minus 10% administration fee. Last minute cancellations will require that you contact the local guide. Then you must contact us within 14 days if refund is due.
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Port Specific Terms and Conditions
Malta
SERVICES- Prices include transportation in non-smoking, air-conditioned sedans, minibuses, mid size buses or coaches. All tours include a driver and an officially licensed guide.
PRICES- Prices are shown in Euro and are subject to change until confirmed. Malta banking regulations charge a 3% fee on credit card purchases. This amount has been included in the tour cost shown on our site but it may be shown as a separate charge on your credit card statement. Prices include toll fees, gas and parking. Entrance fees are per person and are to be paid in advance with the tour. Prices do not include meals or optional tips to drivers or guides. Stops for meals are included in your tour time.
PAYMENT- A credit card (Visa or MasterCard ONLY) is required to confirm your reservation, with payment processed approximately 14 days before your tour. We suggest that you notify your credit card company of the upcoming transaction to avoid a "decline notification." If your card is declined we reserve the right to cancel your tour. Travels with Friends is not responsible for cancelled tours due to non-payment.
CANCEL OR NO SHOW- Confirmed services which are cancelled prior to final payment are subject to a 20 Euro (or equivalent) administration fee. Once payment is processed, the tour is non-refundable. Last minute cancellations will require that you contact the local guide.
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Port Specific Terms and Conditions
Montenegro
SERVICES- Prices include transportation in non-smoking, air-conditioned sedans, minibuses, mid size buses or coaches. All tours include a driver and an officially licensed guide.
PRICES: Prices are shown in Euro and are subject to change until confirmed. Prices include toll fees, gas and parking. Entrance fees are per person and are to be paid in advance with the tour. Prices do not include meals or optional tips to drivers or guides. Stops for meals are included in your tour time.
PAYMENT- A credit card (Visa, MasterCard or American Express) is required to confirm your reservation, with payment processed approximately 14 days before your tour. We suggest that you notify your credit card company of the upcoming transaction to avoid a "decline notification." If your card is declined we reserve the right to cancel your tour. Travels with Friends is not responsible for cancelled tours due to non-payment.
CANCEL OR NO SHOW: Confirmed services which are cancelled prior to final payment are subject to a 20 Euro (or equivalent) administration fee. Once payment is processed, the tour is non-refundable unless your Montenegro port of call is cancelled due to poor weather, mechanical problems or political unrest. In these cases the local guides will honor a refund, minus 10% administration fee. Last minute cancellations will require that you contact the local guide. Then you must contact us within 14 days if refund is due.
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Port Specific Terms and Conditions
Netherlands - Holland
SERVICES- Prices include transportation in non-smoking, air-conditioned minibuses, mid size buses or coaches. Based on the group size, the tours are operated with a licensed driver guide or a driver and licensed guide.
PRICES: Prices are shown in Euro and are subject to change until confirmed. Prices include toll fees, gas and parking. Entrance fees are per person and are to be paid in advance with the tour. Prices do not include meals or optional tips to drivers or guides. Stops for meals are included in your tour time.
PAYMENT- A credit card (Visa or MasterCard ONLY) is required to confirm your reservation, with payment processed approximately 14 days before your tour. We suggest that you notify your credit card company of the upcoming transaction to avoid a "decline notification." If your card is declined we reserve the right to cancel your tour. Travels with Friends is not responsible for cancelled tours due to non-payment.
GOVERNING LAW, JURISDICTION: The law of the Netherlands applies. The tour member must bring any legal action against the local guides in Amsterdam at the place where they have their registered offices.
CANCEL OR NO SHOW: Confirmed services which are cancelled prior to final payment are subject to a 20 Euro (or equivalent) administration fee. Once payment is processed, the tour is non-refundable unless your Netherlands port of call is cancelled due to poor weather, mechanical problems or political unrest. In these cases the local guides will honor a refund, minus 10% administration fee. Last minute cancellations will require that you contact the local guide. Then you must contact us within 14 days if refund is due.
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Port Specific Terms and Conditions
Portugal
SERVICES- Prices include transportation in non-smoking, air-conditioned sedans, minibuses, mid size buses or coaches. Based on the group size, the tours are operated with a licensed guide or a driver and licensed guide.
PRICES: Prices are shown in Euro and are subject to change until confirmed. Prices include toll fees, gas and parking. Entrance fees are per person and are to be paid in advance with the tour. Prices do not include meals or optional tips to drivers or guides. Stops for meals are included in your tour time.
PAYMENT- A credit card (Visa or MasterCard ONLY) is required to confirm your reservation, with payment processed approximately 14 days before your tour. We suggest that you notify your credit card company of the upcoming transaction to avoid a "decline notification." If your card is declined we reserve the right to cancel your tour. Travels with Friends is not responsible for cancelled tours due to non-payment.
CANCEL OR NO SHOW: Confirmed services which are cancelled prior to final payment are subject to a 20 Euro (or equivalent) administration fee. Once payment is processed, the tour is non-refundable unless your Portugal port of call is cancelled due to poor weather, mechanical problems or political unrest. In these cases the local guides will honor a refund, minus 10% administration fee. Last minute cancellations will require that you contact the local guide. Then you must contact us within 14 days if refund is due.
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Port Specific Terms and Conditions
Scandanavia (Denmark, Norway and Sweden)
SERVICES- Prices include transportation in non-smoking, air-conditioned limos, minibuses, mid size buses or coaches. All tours include a driver and an officially licensed guide.
PRICES: Prices are shown in Euro but actual charges made to your credit card will be in Danish Kroner, equal to the Euro amount. The confirmed price includes tax however you will be charged for service and tax separately, equal to the total amount on your confirmation. Prices include toll fees, gas and parking. Entrance fees are per person and are to be paid in advance with the tour. Prices do not include meals or optional tips to drivers or guides. Stops for meals are included in your tour time.
PAYMENT- A credit card (Visa or MasterCard ONLY) is required to confirm your reservation, with payment processed approximately 14 days before your tour. We suggest that you notify your credit card company of the upcoming transaction to avoid a "decline notification." If your card is declined we reserve the right to cancel your tour. Travels with Friends is not responsible for cancelled tours due to non-payment.
CANCEL OR NO SHOW: Confirmed services which are cancelled prior to final payment are subject to a 20 Euro (or equivalent) administration fee. Once payment is processed, the tour is non-refundable. In the event of a cancellation within 7 days you will be responsible to contact the local guides.
TRANSFERS: If you have elected a tour which includes airport pick up and pier drop off then please note that the service is based on the number of hours reserved. If your flight is delayed, then this reduces the total tour time. If you have a "transfer only" and your flight is delayed more than 1 hour then the service will be considered a no-show. Upon arrival you can call your local contact to arrange a new transfer.
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Port Specific Terms and Conditions
Slovenia
SERVICES- Prices include transportation in non-smoking, air-conditioned sedan, minibus, mid size buses or coaches. All tours include a driver and an officially licensed guide.
PRICES: Prices are shown in Euro and are subject to change until confirmed. Prices include toll fees, gas and parking. Entrance fees are per person and are to be paid in advance with the tour. Prices do not include meals or optional tips to drivers or guides. Stops for meals are included in your tour time.
PAYMENT- A credit card (Visa or MasterCard ONLY) is required to confirm your reservation, with payment processed approximately 14 days before your tour. We suggest that you notify your credit card company of the upcoming transaction to avoid a "decline notification." If your card is declined we reserve the right to cancel your tour. Travels with Friends is not responsible for cancelled tours due to non-payment.
CANCEL OR NO SHOW: Confirmed services which are cancelled prior to final payment are subject to a 20 Euro (or equivalent) administration fee. Once payment is processed, the tour is non-refundable unless your Slovenian port of call is cancelled due to poor weather, mechanical problems or political unrest. In these cases the local guides will honor a refund, minus 10% administration fee. Last minute cancellations will require that you contact the local guide. Then you must contact us within 14 days if refund is due.
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Port Specific Terms and Conditions
Spain - Canary Islands
SERVICES- Prices include transportation in non-smoking, air-conditioned sedans, minibuses, mid size buses or coaches. Tours include a driver and an officially licensed guide.
PRICES: Prices are shown in Euro and are subject to change until confirmed. Prices include toll fees, gas and parking. Entrance fees are per person and are to be paid in advance with the tour. Prices do not include meals or optional tips to drivers or guides. Stops for meals are included in your tour time.
PAYMENT- A credit card (Visa or MasterCard ONLY) is required to confirm your reservation, with payment processed 14 days before your tour. We suggest that you notify your credit card company of the upcoming transaction to avoid a "decline notification." If your card is declined we reserve the right to cancel your tour. Travels with Friends is not responsible for cancelled tours due to non-payment.
CANCEL OR NO SHOW: Confirmed services which are cancelled prior to final payment are subject to a 20 Euro (or equivalent) administration fee. Once payment is processed, the tour is non-refundable unless your Spain or Canary Islands port of call is cancelled due to poor weather, mechanical problems or political unrest. In these cases the local guides will honor a refund. minus 10% administration fee. Last minute cancellations will require that you contact the local guide. Then you must contact us within 14 days if refund is due.
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Port Specific Terms and Conditions
Turkey
SERVICES- Prices include transportation in non-smoking, air-conditioned minibuses, mid size buses or coaches. All tours include a driver and an officially licensed guide.
PRICES: Prices are shown in Euro and are subject to change until confirmed. Prices include toll fees, gas and parking. Entrance fees are per person and are to be paid in advance with the tour. Prices do not include meals or optional tips. Stops for meals are included in your tour time.
PAYMENT- A credit card (Visa or MasterCard ONLY) is required to confirm your reservation, with payment processed 14 days before your tour. We suggest that you notify your credit card company of the upcoming transaction to avoid a "decline notification." If your card is declined we reserve the right to cancel your tour. Travels with Friends is not responsible for cancelled tours due to non-payment.
CANCEL OR NO SHOW:Confirmed services which are cancelled prior to final payment are subject to a 20 Euro (or equivalent) administration fee. Once payment is processed, the tour is non-refundable unless your Turkish port of call is cancelled due to poor weather, mechanical problems or political unrest. In these cases the local guides will honor a refund, minus 10% administration fee. Last minute cancellations will require that you contact the local guide. Then you must contact us within 14 days if refund is due.
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Port Specific Terms and Conditions
Oman and the United Arab Emirates
SERVICES- Prices include transportation in non-smoking, air-conditioned sedans, minivans, minibuses, mid size buses or coaches. All tours include a driver and an officially licensed guide unless otherwise stated (i.e. Jeep Safari or Helicopter tours).
PRICES: Prices are subject to change until confirmed. Prices are shown in USD but actual charges made to your credit card will be in UAE Dirham equal to the USD amount. Prices include toll fees, gas. parking and entrance fees as listed within each tour. Prices do not include meals (unless otherwise confirmed) or optional tips. Stops for meals are included in your tour time.
PAYMENT- A credit card (Visa, Master Card or American Express) is required to confirm your reservation, with payment processed 14 days before your tour. We suggest that you notify your credit card company of the upcoming transaction to avoid a "decline notification." If your card is declined the local tour operator reserves the right to cancel your tour. Travels with Friends is not responsible for cancelled tours due to non-payment.
CANCEL OR NO SHOW: Confirmed services which are cancelled prior to final payment are subject to a 20 Euro (or equivalent) administration fee. Once payment is processed, the tour is non-refundable unless your Oman or UAE port of call is cancelled due to poor weather, mechanical problems or political unrest. In these cases the local guides will honor a refund, minus 10% administration fee. Force Majeure cancellations require that you contact the local guide prior to the tour or it is considered a no-show and is non-refundable.
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Port Specific Terms and Conditions
UK (England and Scotland)
SERVICES- Prices include transportation in non-smoking, air-conditioned sedans, minibuses, mid size buses or coaches. All tours include a driver and a local tour guide.
PRICES: Prices are shown in GBP and are subject to change until confirmed. Prices include toll fees, gas and parking. Entrance fees are per person and are to be paid in advance with the tour. Prices do not include meals or optional tips to drivers or guides. Stops for meals are included in your tour time.
PAYMENT- A credit card (Visa, MasterCard or American Express) is required to confirm your reservation, with payment processed approximately 14 days before your tour. We suggest that you notify your credit card company of the upcoming transaction to avoid a "decline notification." If your card is declined we reserve the right to cancel your tour. Travels with Friends is not responsible for cancelled tours due to non-payment.
CANCEL OR NO SHOW: Confirmed services which are cancelled prior to final payment are subject to a 20 Euro (or equivalent) administration fee. Once payment is processed, the tour is non-refundable. If your cruise line cancels your port of call due to poor weather, mechanical problems or political unrest, a full refund is provided ONLY if you notify the local tour operator at least 4 days prior to the tour. Last minute cancellations will require that you contact the local guide. Then you must contact us within 14 days if refund is due.
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